Refund & Privacy Policy
Refund Policy
At Mirkwood Dynamics, we strive to provide excellent consulting services to our clients. We understand that circumstances may arise where you may seek a refund. This Refund Policy outlines the conditions under which refunds may be granted.
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1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
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If a service has been paid for but not delivered within the agreed timeframe and no valid reason for the delay has been communicated.
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If you are unsatisfied with the initial consultation session, we will consider refund requests submitted within 7 days from the date of the service.
2. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
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Payment for services rendered during a completed consultation.
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Any fees associated with materials, resources, or specialty services that have been fully delivered.
3. Requesting a Refund
To request a refund, please submit your request in writing to our customer service team at info@mirkwooddynamics.com. Your request should include:
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Your name and contact information.
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A description of the service for which you are seeking a refund.
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The reason for the refund request.
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Any supporting documentation related to your claim.
4. Refund Process
Once your request is received, we will review it and respond within 5 business days. If approved, refunds will be processed within 14 days using the original payment method. Please note that it may take additional time for the funds to be reflected in your account, depending on your bank or payment provider.
5. Modifications to this Policy
Mirkwood Dynamics reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website with an updated effective date. Continued use of our services following changes constitutes your acceptance of the revised policy.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us at:
Mirkwood Dynamics
900 Greenbank Rd, Ottawa, Ontario
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Effective Date: December 15th, 2025
Privacy Policy
​At Mirkwood Dynamics, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws and regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
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**1. Information We Collect**
We may collect the following types of personal information when you use our services:
- Contact information (e.g., name, email address, phone number)
- Company name and address
- Payment information (if applicable)
- Any additional information you choose to provide during consultations or through our website
**2. Purpose of Collecting Information**
Mirkwood Dynamics collects your personal information for the following purposes:
- To provide and manage our consulting services
- To communicate with you regarding your inquiries, projects, and service updates
- To process payments and manage accounts
- To improve our services and enhance user experience
- To comply with legal obligations
**3. Disclosure of Information**
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service providers who assist us in delivering our services (e.g., payment processors)
- Regulatory authorities where required by law
- Any third parties in the event of a business transfer, such as a merger or acquisition
**4. Security of Your Information**
We take reasonable steps to protect the personal information we collect from loss, theft, misuse, and unauthorized access. However, we cannot guarantee the absolute security of your information transmitted over the internet or stored electronically.
**5. Your Rights**
You have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Withdraw your consent to our use of your information, subject to legal limitations
**6. Cookies and Tracking Technologies**
Our website may use cookies and similar tracking technologies to enhance the user experience. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our site.
**7. Changes to This Privacy Policy**
Mirkwood Dynamics reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, along with an effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
**8. Contact Us**
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Mirkwood Dynamics
900 Greenbank Rd., Ottawa, Ontario
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Effective Date: December 15th, 2025